Page URL: vivepeptides.com/refunds-returns/ Last Updated: February 2026
Due to the nature of our research-grade products and the importance of maintaining product integrity, all sales are final. We do not accept returns or exchanges on peptide products.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at support@vivepeptides.com. Include the following in your request:
We will review your claim promptly and, at our discretion, issue a replacement or full refund for the affected item(s).
If your tracking information shows delivery but you have not received your package, please:
We will work with the carrier to investigate and resolve the issue.
Orders may be cancelled within 2 hours of placement, provided the order has not yet been processed for shipment. To request a cancellation, email support@vivepeptides.com with your order number immediately.
Approved refunds will be credited to the original payment method within 5-10 business days. Processing times may vary depending on your financial institution.
Every VivePeptides product is manufactured to ≥99% purity and verified through independent third-party testing. If you believe a product does not meet our stated purity specifications, contact us with your order number and we will investigate and resolve the issue.
For questions about refunds or returns:
Email: support@vivepeptides.com Response Time: Within 1 business day
